Front Desk Administrative Associate
This position is for a Front Desk Administrative Associate at the Sephardic Community Center.
We are committed to providing excellent customer relations to our members as well as potential members and the same is expected for any candidate of this position.
Now hiring for the morning/night shift
Status: Full time/Part time
Location: Brooklyn, NY
Qualifications
Must be at least 18 years of age
Customer service experience or equivalent
Pleasant demeanor
Computer skills necessary
Use of Membership Program – Will Train
Experience handling multiple phone-lines preferred
Previous cash-handling experience
Essential Functions
Initiate a high quality of service and courtesy to all members, participants, and potential members
Greet all members
Ability to exercise discretion and independent judgment
Strong public relations and interpersonal skills
Excellent verbal communication skills
Must be self-motivated and able to work independently as well as a team player
Takes active part in team building and general morale
Report all accidents/unusual incidents immediately
Performs other duties as required by supervisor, remains flexible
Assist in telephone contact with current members, new members and potential members on an ongoing basis.
Maintain good communication with other Staff, Managers, Directors and Supervisors
Follow dress code guidelines during each shift
Job Segments
Maintain a thorough knowledge of all Sephardic Community programs, membership categories and Membership options
Utilize good sales techniques to promote programs and memberships in order to produce membership and program sales
Provide general information on membership and programs for all members, program participants and potential members in a professional and courteous manner in person and/or via phone.
Other Duties
Perform all Membership operations (Greeting, sales, class/program registration)
Knows where to look for information, or whom to ask to answer questions for members
Maintain accurate records for all transactions
Answer telephones and field calls
Cash-out the front desk cash drawer
Report any Membership issues that arise and follows through with member and communicates resolution as necessary
Effect on End Results
Provide high quality customer service to all members and program participants thus increasing Sephardic Community Center loyalty
Providing customer service by resolving issues resourcefully and to the member’s satisfaction
Helping reach membership and program goals
Employee Benefits
The Center offers a rich array of employee’s benefits which determined by employee’s Part-Time or Full-Time status
Salary
$40,000–$42,000