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Or, you may call (718) 627-4300 and have it done over the phone.
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Your request will be dated at the time of that email, not when your child last attended program or based on how many actual sessions your child attended.
The Center will review refund requests before the program begins until after the first week of a program; If a refund is approved, the following will be in effect:
Before the first week- the full cost of the program will be refunded minus $15. An email must be received by the Wednesday before the program begins.
After the first week- the cost of the program, divided by the number of weeks of the program, plus $30 will be kept and the rest refunded. An email must be received by Wednesday after the 1st week of program.
Refunds will first be applied as credits to your account until the refund is made.
Credits will only be issued after the 2nd and 3rd week of program.
After the second week- the cost of the program, divided by the number of weeks of the program, multiplied by 2, plus $45 will be kept and the rest refunded. An email must be received by Wednesday after the 2nd week of program.
After the third week, the cost of the program, divided by the number of weeks of the program, multiplied by 3, plus $60 will be kept and the rest refunded. An email must be received by Wednesday after the 3rd week of program.
If you only start program after the 2nd week then you will not be entitled to a refund, only a credit.
Refunds & credits include a cancellation fee as your child is holding a spot we could have sold to someone else, a program fee as we have purchased supplies based on registration numbers and an admin fee for processing. It works on a sliding scale as it get more difficult as the weeks progress.
The Center does not credit or refund for weeks missed during the season because of illness, appointments or family conflicts. If you know you will be missing a week during the season, you can ask for a prorate at registration. After that time, we will not go back and credit money.
If your child is injured in the course of our programs and cannot continue, we will refund you for the balance of the sessions. If a child is injured outside the center and cannot continue programs, we will issue a credit on account that can be used for future programming.
If a program does not run because of lack of registration, the Center will refund you in full.
The Center does not guarantee team placement and therefore will not issue refunds based on dislike of teams.
The Center will do everything in our power to handle all disciplinary issues but if we are unable to keep a child in a program due to safety reasons, then money will be credited for the remaining sessions.
The Center reserves the right to deny refund or credit for sold out programs if spot cannot be replaced.
If a program includes a jersey or uniform and that has already been ordered, that fee will be deducted from refund or credit.
Please allow up to a month for processing of all credits and refunds.