Credits & Refunds
Credits and Refunds
We understand that sometimes a program may not fit your child’s needs or wants or they are just unable to continue with programming based on age or injury.
The Center will refund money for a program within the first 2 weeks minus the pro-rated fee for the weeks attended.
After the 2nd week of programs, only credits will be issued. If you only start program after the 2nd week then you will not be entitled to a refund, only a credit.
Credit and refunds will only be issued from the time we are contacted about the cancellation of program and not based on the number of sessions attended.
• We will assume your child is just absent if they do not attend which means we are still prepared for their attendance and therefore purchased supplies, uniforms & hired staff based on our rosters.
• We will call if your child is absent for a 2nd week in a row
If your child is injured in the course of our programs or outside of the Center and cannot continue, we will refund you for the balance of the sessions.
If a program does not run because lack of registration, the Center will refund you in full.
The Center does not guarantee team placement and therefore will not issue refunds based on dislike of teams.
The Center will do everything in our power to handle all disciplinary issues but if we are unable to keep a child in program due to safety reasons, then money will be credited for the remaining sessions.